Summary
The volunteer Community Care Representative will represent the Dubuque Regional Humane Society in a professional and courteous manner and provide prompt and courteous service at the Main Lobby. We are looking for enthusiastic, reliable team players with excellent customer service and willingness to learn!
Shifts we need help (full or partial):
Tuesday - 11:00 a.m.- 5:00 p.m.
Wednesday - 11:00 a.m.- 5:00 p.m
Thursday - 11:00 a.m.- 5:00 p.m
Friday - 11:00 a.m.- 5:00 p.m.
If you are interested in this volunteer role, please apply as a volunteer on our website (add front desk interest in application notes) and complete our new volunteer orientation: https://www.dbqhumane.org/new-volunteer
Essential Job Functions
- Greet and provide timely, compassionate, and courteous service to the community, visitors, and volunteers as they enter Kinsey’s Campus
- Answer phones, data entry into PetPoint, filing, copying, and faxing
- Provide accurate information to the community and volunteers about the DRHS’ policies and procedures
- Handle questions, concerns, and issues from the public in a professional manner
- Assist the community and volunteers with animals for socialization
- Maintain knowledge of animal inventory, shelter events, and special needs of the shelter
- Perform adoptions and adoption holds
- Handle adoption returns and issue gift certificates for exchange
- Provide adoption counseling to ensure optimal fit and animal well-being
- Receive payments for services by cash or credit card
- Receive owner surrendered and stray animals and ensure timely transport of information from proper Veterinary Clinic to our shelter
- Create lost and found reports
- Properly clean temporary animal holding enclosures
- Create cage cards for animals
- Balance cash registers and count deposit cash at the end of the night
- Work collaboratively with staff and volunteers to ensure a clean, pleasant, and organized work environment including all areas that the community can and cannot see
- Safely transfer animals from one animal enclosure to another and ensure proper documentation
- Receive and accurately record in-kind donations and store in proper locations
